Having great customer service is important, but is it enough to compete in today’s market? Customers are being pulled in many directions and are being influenced in many different ways, so while exceptional customer service will always be something to strive for, your restaurant may want to consider getting to know its customers better. AIRead more
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If you are a quick service restaurant, are you utilizing your drive thru to its fullest potential? Your drive thru experience can change the way people view your business, and has the capacity to increase your profit margins. Speed and accuracy are crucial, but can also be challenging for restaurants to implement consistently. Here areRead more
Football season is upon us and that can mean more business and higher profits for your restaurant. From the college crowds, to the Sunday afternoon games, there are so many opportunities to capitalize on the amount of people who are looking for either a place to enjoy the game, or good food to pick upRead more
Imagine you walk into a restaurant and instead of a human greeting you, you are met with a machine that is leading you to your table. We know the advantages of using technology to help manage your restaurant, but what about when restaurants use robots in their front-of-house operations as greeters and servers? With restaurantsRead more
There are good things happening in the restaurant industry. There have been some major lows over the past 3 years, but in that time frame, restaurants have found their weak spots, refined the way they do business and created new systems that have led to more efficient operations. We have seen small improvements in supplyRead more
Last week we talked about how the customer experience will play a large role in 2023 and how many restaurants have started creating beautiful, cozy, aesthetically pleasing places to gather with friends and family. The word experience covers many different aspects of a restaurant, affecting customers that dine-in, and even those ordering pick-up. Let’s lookRead more
