When you are setting goals for your restaurant, you want to be sure they are measurable goals so you know exactly what steps you need to take in order to accomplish them so you know exactly when they are accomplished. When talking about the success of your restaurant, there are key performance indicators, or KPI’s,Read more
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Last week we talked about staffing your restaurant during the holidays and how technology, communication and strategy are key factors in having a successful busy season. However, even though things seem to be running smoothly on the back end, it is still important to show your staff that you value them and know that itRead more
We all know scheduling employees during the holidays can be challenging. There are temporary employees working, and other employees requesting time off, forcing managers to make constant adjustments to schedules. It might even feel like all of your time is spent dedicated to scheduling around this time of year. While it might feel like that,Read more
Having great customer service is important, but is it enough to compete in today’s market? Customers are being pulled in many directions and are being influenced in many different ways, so while exceptional customer service will always be something to strive for, your restaurant may want to consider getting to know its customers better. AIRead more
Maybe you’ve heard the saying, “it’s what’s on the inside that matters.” While this might be true sometimes, in the restaurant industry, the packaging is going to determine a lot about what customers will assume about the inside. Delivery has been on the rise the last few years, so food packaging has become more important.Read more
Restaurant Managers, whether they work in quick service restaurants, casual dining or fine dining, all have something in common. Their job is demanding and requires a lot of attention to detail, communication and data analysis. While this could all be overwhelming and seem impossible to master, the truth is that with the right tools, theyRead more
Even the most popular restaurants, if not operating efficiently with specific protocol for their inventory, can experience failure. Inventory management is extremely important and there are certain ways to handle this that will make your life easier and give you accurate results. The restaurant industry has come a long way from pen and paper inventoryRead more
It seems like for the past few years, the restaurant industry has been slammed with obstacle after obstacle and this year was no different. Inflation and high turnover rates have forced restaurants to continue to pivot in order to stay afloat, but despite these hard times, many restaurants have found great ways to keep theirRead more
When people think about quick service restaurants, oftentimes they automatically think about the speed of service, low cost, or a certain comfort food, but rarely do people associate the quick service industry with quality customer service. Good customer service enhances overall customer satisfaction when they visit your establishment and is just as important as goodRead more
Quick service, fast casual and fine dining are three different restaurant experiences people can choose from when dining outside the home. While they all have similarities in how they operate, like using technology to help things run smoothly, they all have different elements that make them appealing. It is up to the customer to decideRead more
