Sales (800) 971-1650 | Support (877) 334-6640
sales@qsronline.com | support@qsronline.com
QSROnline – Restaurant Management SoftwareQSROnline – Restaurant Management SoftwareQSROnline – Restaurant Management SoftwareQSROnline – Restaurant Management Software
  • ABOUT US
    • Customers
    • Careers
  • SOLUTIONS
    • Labor Scheduling & Management
    • Inventory & Food Cost Management
    • Enterprise Reporting
    • Accounting & Payroll Automation
    • Mobile App Suite
      • Labor Scheduling Apps
      • Counting App
      • Reporting App
  • RESOURCES
    • Blog
    • Overview Videos & Testimonials
    • Case Studies
      • Sonic Reiser Group Case Study
      • Sonic Wintco Case Study
      • Sonic MVP Case Study
      • Sonic McCans Case Study
      • Brewster Street Case Study
      • Hat Creek Case Study
  • AFFILIATE PROGRAM
  • INTEGRATION PARTNERS
  • PRICING
  • CONTACT US
  • REQUEST A DEMO

Top Reasons Customers Will Not Re-Visit Your Restaurant 

    Home Blog Top Reasons Customers Will Not Re-Visit Your Restaurant 
    NextPrevious

    Top Reasons Customers Will Not Re-Visit Your Restaurant 

    By Taren Martin | Blog | Comments are Closed | 7 August, 2022 | 0

    We have talked about ways to improve customer satisfaction because we know that is key in owning a successful restaurant.  Repeat customers tend to spend up to 67% more than new customers, so when you have an increased number in customer retention, you will more than likely increase your profits as well.  Loyal customers also like to share their fabulous finds with their  friends, which is free advertising for you.  Here are 4 reasons customers might not be coming back to your restaurant, and a few tips to consider when you begin implementing changes.

    • Poor Training

    When you hire a new employee, you should have detailed new hire training in place as soon as they begin.  You want them to be trained thoroughly and ensure that all employees are on the same page.  If a new policy arises, be sure that veteran staff members are made aware.  Communication is always key.  Bottom line, when an employee does not understand the ins and outs of the restaurant, it can affect how they respond or attend to customers.  If customers have a bad experience, especially more than once, they will likely decide to take their business elsewhere.   Restaurants are understaffed, so it is tempting to try and cut corners to get employees to work quickly, but taking the time to properly train them will go a long way in not only customer retention, but with employee retention as well! 

    • Ambiance is Lacking 

    Most customers who choose to dine-in instead of ordering takeout are looking for a place that has a special touch to it and feels inviting.  The ambiance in your restaurant can be created through many avenues.  Having quality service is a key component in creating an atmosphere that coincides with your restaurant’s brand, which goes back to our first point in being sure to provide adequate training. Other elements to consider include the music you choose to play, the volume in which it is played, your restaurant’s color scheme as well as furniture and unique decor. 

    • No Social Media Presence 

    We have talked about the importance of having a strong presence on social media and the benefits it can bring to your restaurant.  When your presence is lacking on social media, it can have the reverse effect in sending customers away. Social media is a great tool to stay connected to customers and build those relationships that keep them coming back.  In today’s market, people are being bombarded with information 24/7, so if they are seeing hundreds of other restaurants online throughout the day, they are more likely to choose what they have repeatedly seen instead of that one place they ate that one time…What was the name? 

    • Food Isn’t Great

    You can be rocking all of the above points, but if you do not consistently serve good food, it will be hard to retain customers.  This might seem like it is hard to gauge, but thanks to technology, it doesn’t have to be. You can gain customer feedback through many ways such as social media, QR codes, or your POS System. Take the feedback you receive and make adjustments.  It might seem like a lot of work to go back and tweak a recipe or menu, but in the long run, it will serve your restaurant better. 

    The main point to take away from this is that customer retention can help you increase sales.  Getting customer feedback is going to be a key indicator in what areas your restaurant needs to improve.  Making a few small changes could drastically improve the success of your restaurant.

     

    No tags.

    Related Posts

    • If You’re Still Scheduling Labor with Excel, You’re Wasting Time

      By Taren Martin | Comments are Closed

      Human Error, Meet Automation It’s Sunday night. You’ve got an Excel sheet open, four sticky notes, five text messages from employees asking about their hours, and a sinking feeling in your stomach. Sound familiar? You’reRead more

    • Tech-Phobic Managers Are Costing You Money (Let’s Fix That)

      By Taren Martin | Comments are Closed

      Let’s be real: every restaurant has that one manager who still swears by pen-and-paper schedules, sticky notes for inventory, and “gut instinct” labor forecasting. Investor Kevin O’Leary said it best…”if you can’t measure it, youRead more

    • Stop Guessing. Start Profiting.

      By Taren Martin | Comments are Closed

      Get Instant Access to Our Free Plate Costing Calculator Do you know exactly how much each dish on your menu costs you to make? If the answer is “kind of” or “not really” — you’reRead more

    • How QSROnline Seamlessly Connects with Toast and More

      By Taren Martin | Comments are Closed

      Running a restaurant is a high-speed, high-stakes operation. Between managing staff, monitoring food costs, and ensuring a top-notch guest experience, there’s no time for disconnected systems or clunky data entry. That’s where POS integrations comeRead more

    • What’s Eating At Your Profit Margin? 5 Hidden Restaurant Expenses You Can Fix Today

      By Taren Martin | Comments are Closed

      Margins in the restaurant industry are notoriously thin — and yet, many operators are bleeding cash in places they don’t even see. If you’re watching food costs spike, labor creep past your goals, or yourRead more

    NextPrevious

    Recent Posts

    • 7 July, 2025
      Comments Off on If You’re Still Scheduling Labor with Excel, You’re Wasting Time

      If You’re Still Scheduling Labor with Excel, You’re Wasting Time

    • 2 July, 2025
      Comments Off on Tech-Phobic Managers Are Costing You Money (Let’s Fix That)

      Tech-Phobic Managers Are Costing You Money (Let’s Fix That)

    • 30 June, 2025
      Comments Off on Stop Guessing. Start Profiting.

      Stop Guessing. Start Profiting.

    • 24 June, 2025
      Comments Off on How QSROnline Seamlessly Connects with Toast and More

      How QSROnline Seamlessly Connects with Toast and More

    ADDRESS

    5633 S. Staples St. Suite 100

    Corpus Christi, TX 78411

    Sales:

    (800) 971-1650

    sales@qsronline.com

    Support:

    (877) 334-6640

    support@qsronline.com

    SERVICES

    • SOLUTIONS
    • MOBILE APP SUITE

    COMPANY

    • ABOUT US
    • CUSTOMERS
    • INTEGRATIONS
    • CAREERS
    • CONTACT US
    Copyright ©2025 QSROnline.com, LLC.
    • REQUEST A DEMO
    • ABOUT US
      • Customers
      • INTEGRATIONS
      • Affiliate Program
      • Jobs
    • SOLUTIONS
      • Restaurant Labor Scheduling & Management
      • Inventory & Food Cost Management
      • Enterprise Reporting
      • Accounting & Payroll Automation
      • Pricing
    • MOBILE APP SUITE
      • LABOR MANAGING APP
      • LABOR SCHEDULING MOBILE APPS
      • INVENTORY COUNTING APP
      • REPORTING APP
    • RESOURCES
      • Overview Videos & Testimonials
      • Case Studies
        • Sonic Reiser Group Case Study
        • Sonic Wintco Case Study
        • Sonic MVP Case Study
        • Sonic McCans Case Study
        • Brewster Street Case Study
        • Hat Creek Case Study
    • Restaurant Management Blog
    • PARTNERS
    • CONTACT US
    • Privacy Policy
    • Privacy Policy
    • Opt-out preferences
    QSROnline – Restaurant Management Software
    Manage Consent
    To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
    Functional Always active
    The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
    Preferences
    The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
    Statistics
    The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
    Marketing
    The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
    Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
    View preferences
    {title} {title} {title}