Call Us: (800) 971-1650
sales@qsronline.com
QSROnline – Restaurant Management SoftwareQSROnline – Restaurant Management SoftwareQSROnline – Restaurant Management SoftwareQSROnline – Restaurant Management Software
  • ABOUT US
    • Customers
    • Integrations
    • Affiliate Program
    • Jobs
  • SOLUTIONS
    • Labor Scheduling & Management
    • Inventory & Food Cost Management
    • Enterprise Reporting
    • Accounting & Payroll Automation
    • Pricing
  • MOBILE APP SUITE
    • Labor Scheduling Apps
    • Counting App
    • Reporting App
  • RESOURCES
    • Videos
    • Case Studies
      • Sonic Reiser Group Case Study
      • Sonic Wintco Case Study
      • Sonic MVP Case Study
      • Sonic McCans Case Study
      • Brewster Street Case Study
      • Hat Creek Case Study
  • BLOG
  • PARTNERS
  • CONTACT US
  • REQUEST A DEMO

Top Reasons Customers Will Not Re-Visit Your Restaurant 

    Home Blog Top Reasons Customers Will Not Re-Visit Your Restaurant 
    NextPrevious

    Top Reasons Customers Will Not Re-Visit Your Restaurant 

    By Taren Martin | Blog | Comments are Closed | 7 August, 2022 | 0

    We have talked about ways to improve customer satisfaction because we know that is key in owning a successful restaurant.  Repeat customers tend to spend up to 67% more than new customers, so when you have an increased number in customer retention, you will more than likely increase your profits as well.  Loyal customers also like to share their fabulous finds with their  friends, which is free advertising for you.  Here are 4 reasons customers might not be coming back to your restaurant, and a few tips to consider when you begin implementing changes.

    • Poor Training

    When you hire a new employee, you should have detailed new hire training in place as soon as they begin.  You want them to be trained thoroughly and ensure that all employees are on the same page.  If a new policy arises, be sure that veteran staff members are made aware.  Communication is always key.  Bottom line, when an employee does not understand the ins and outs of the restaurant, it can affect how they respond or attend to customers.  If customers have a bad experience, especially more than once, they will likely decide to take their business elsewhere.   Restaurants are understaffed, so it is tempting to try and cut corners to get employees to work quickly, but taking the time to properly train them will go a long way in not only customer retention, but with employee retention as well! 

    • Ambiance is Lacking 

    Most customers who choose to dine-in instead of ordering takeout are looking for a place that has a special touch to it and feels inviting.  The ambiance in your restaurant can be created through many avenues.  Having quality service is a key component in creating an atmosphere that coincides with your restaurant’s brand, which goes back to our first point in being sure to provide adequate training. Other elements to consider include the music you choose to play, the volume in which it is played, your restaurant’s color scheme as well as furniture and unique decor. 

    • No Social Media Presence 

    We have talked about the importance of having a strong presence on social media and the benefits it can bring to your restaurant.  When your presence is lacking on social media, it can have the reverse effect in sending customers away. Social media is a great tool to stay connected to customers and build those relationships that keep them coming back.  In today’s market, people are being bombarded with information 24/7, so if they are seeing hundreds of other restaurants online throughout the day, they are more likely to choose what they have repeatedly seen instead of that one place they ate that one time…What was the name? 

    • Food Isn’t Great

    You can be rocking all of the above points, but if you do not consistently serve good food, it will be hard to retain customers.  This might seem like it is hard to gauge, but thanks to technology, it doesn’t have to be. You can gain customer feedback through many ways such as social media, QR codes, or your POS System. Take the feedback you receive and make adjustments.  It might seem like a lot of work to go back and tweak a recipe or menu, but in the long run, it will serve your restaurant better. 

    The main point to take away from this is that customer retention can help you increase sales.  Getting customer feedback is going to be a key indicator in what areas your restaurant needs to improve.  Making a few small changes could drastically improve the success of your restaurant.

     

    No tags.

    Related Posts

    • Should Restaurants Start A Blog?

      By Taren Martin | Comments are Closed

      We get it! Restaurant operators have a lot to manage…from employee scheduling, to inventory and food cost management, and everything in between. A blog might seem like the last thing an operator or manager needsRead more

    • Boost Your LTO’s

      By Taren Martin | Comments are Closed

      The NFL playoffs are here, and the Super Bowl is right around the corner, which means there will be great opportunities to promote LTO’s and generate more revenue.  Next up will be Valentine’s followed byRead more

    • Restaurant Technology in 2023

      By Taren Martin | Comments are Closed

      The only constant in running a restaurant is that everything is always changing, and restaurant owners must learn to go with the flow, adjust and rethink how they do business. One thing we can bankRead more

    • Tracking Labor Cost

      By Taren Martin | Comments are Closed

      We talked about labor costs early last year and gave you a brief overview as to what labor cost is.  Labor cost can dramatically affect your bottom line, so we are back to offer moreRead more

    • Navigating Inflation in 2023 

      By Taren Martin | Comments are Closed

      Since the pandemic, there has been a lot of added pressure on the restaurant industry to switch gears and make accommodations for customers and employees.  While we started to see more people choosing to dine-inRead more

    NextPrevious

    Recent Posts

    • 1 February, 2023
      Comments Off on Should Restaurants Start A Blog?

      Should Restaurants Start A Blog?

    • 24 January, 2023
      Comments Off on Boost Your LTO’s

      Boost Your LTO’s

    • 17 January, 2023
      Comments Off on Restaurant Technology in 2023

      Restaurant Technology in 2023

    • 10 January, 2023
      Comments Off on Tracking Labor Cost

      Tracking Labor Cost

    ADDRESS

    5633 S. Staples St. Suite 100

    Corpus Christi, TX 78411

    Tel: (800) 971-1650

    sales@qsronline.com

    SERVICES

    • SOLUTIONS
    • MOBILE APP SUITE

    COMPANY

    • ABOUT US
    • CUSTOMERS
    • INTEGRATIONS
    • JOBS
    • CONTACT US
    Copyright © 2022 QSROnline.com, LLC.
    • REQUEST A DEMO
    • ABOUT US
      • Customers
      • INTEGRATIONS
      • Affiliate Program
      • Jobs
    • SOLUTIONS
      • Restaurant Labor Scheduling & Management
      • Inventory & Food Cost Management
      • Enterprise Reporting
      • Accounting & Payroll Automation
      • Pricing
    • MOBILE APP SUITE
      • MANAGING APP
      • LABOR SCHEDULING APPS
      • COUNTING APP
      • REPORTING APP
    • RESOURCES
      • Videos
      • Case Studies
        • Sonic Reiser Group Case Study
        • Sonic Wintco Case Study
        • Sonic MVP Case Study
        • Sonic McCans Case Study
        • Brewster Street Case Study
        • Hat Creek Case Study
    • Blog
    • PARTNERS
    • CONTACT US
    • Privacy Policy
    • Privacy Policy
    QSROnline – Restaurant Management Software