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Managing a restaurant or being a shift supervisor requires a special set of skills.  Yes, knowing about the restaurant industry is important.  Understanding labor scheduling, inventory, food cost and payroll is vital in being able to lead your staff, but there are other important traits that will help you excel when leading a team inRead more

Employees work to make money, but they will go the extra mile for praise and rewards. Making your team feel valued and appreciated is a vital part in running a successful restaurant. People want to feel seen and recognized, especially when they are putting in the hard work.  Offering praise and incentives will not onlyRead more

We have talked about ways to improve customer satisfaction because we know that is key in owning a successful restaurant.  Repeat customers tend to spend up to 67% more than new customers, so when you have an increased number in customer retention, you will more than likely increase your profits as well.  Loyal customers alsoRead more

Every restaurant owns or leases equipment that is worth quite a bit of money.  Taking care of your commercial equipment not only saves you money by extending the life of the equipment, but can also save you time when cleaning. Although you should have a manual that tells you exactly how to clean, it isRead more

Being a manager at a restaurant usually means that you wear many hats.  From creating schedules, to dealing with disgruntled customers, to assisting with administrative tasks, health safety, compliance, and accounting. Managers are expected to know just about everything and they certainly feel the weight of it.  With turnover high and restaurants being short onRead more

Technology has taken off in many places of business, and the restaurant industry is no exception.  Restaurant owners are learning that when they invest in different automation systems, they save time and money.  In addition to efficiency and profit, they are also able to appeal to Millennials and Gen Z who are more likely toRead more

It’s been a little over 2 years since the pandemic started and we are still feeling after shocks and seeing new trends that will define this year, and more than likely, stick around for years to come.  Customers realized how important going out to eat is to their social well being, and restaurants have learnedRead more

Millennials and Gen Z are known for being tech savvy, wanting to advance their careers and do work that matters.  If you have online applications, that’s a plus and any other technological advancements that would make the employee’s job run more smoothly is a great way to help sell them on choosing to work forRead more

When a customer walks into your restaurant, you want them to be greeted with a warm welcome.  You want honest, hard working employees who have a desire to carry out the vision and mission of your business. More often than not, it can be challenging to find the kind of employees you want. Here areRead more

With inflation on the rise and no end in sight, it is important to rethink strategies to keep customers coming in.  Summer is generally a time when families are trying to get out of the house, go on vacation and in many cases, eat out a little more while on the go! Give your customersRead more